Thank you for choosing TalentDove for your professional services needs. We strive to provide excellent service to our clients. This Refund Policy outlines the conditions under which refunds will be provided for our services, including but not limited to resume building, consultation, job description (JD) writing, and background verification.
General Policy
Our goal is to ensure that you are satisfied with the services provided by TalentDove. If you are not satisfied with the service you received, you may be eligible for a refund under certain conditions outlined below.
Eligibility for Refunds
Refunds may be provided under the following conditions:
Service Not Rendered
If TalentDove fails to deliver the service for which you have paid within the agreed timeframe, you are entitled to a full refund of the payment made for that specific service.
Dissatisfaction with Service
If you are not satisfied with the quality of the service provided, you must notify us within 7 days of service completion. We will review your case, and if it is determined that the service was not provided to an acceptable standard, a partial or full refund may be issued based on the specifics of the situation.
Service Cancellation
If you choose to cancel a service before it has been rendered:
• For services scheduled to be delivered within 24 hours, no refund will be provided. • For services scheduled to be delivered after 24 hours, a partial refund may be provided, deducting any administrative fees incurred.
Duplicate Payment
In the event of a duplicate payment, please notify us immediately. Upon verification, we will refund the duplicate payment.
To request a refund, please contact our customer service team at [customer service email] with the following information:
• Your full name • Contact details • Service purchased • Date of purchase • Reason for refund request
We will review your request and respond within 5 business days.
Refund Processing
If your refund request is approved, we will process the refund within 10 business days. Refunds will be issued to the original method of payment used during the purchase.
Changes to This Refund Policy
TalentDove reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Refund Policy periodically to stay informed of any updates.
Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
